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General terms and conditions of sale (GTC)

Terms & Conditions

  1. Contracting

The contract is made between the customer & Alp Safari SARL, and is applicable from the moment Alp Safari SARL confirms the reservation email, fax or letter. The services provided are those outlined in the confirmation, the brochure or on our website. 

  1. Pricing.

The prices are indicated in Swiss francs (CHF), VAT included. Taxe de séjour is not included and is 2.90 CHF per night, per adult and 1.45 CHF per night, per child 6-12 years. 

  1. Payment conditions 

A ‘FLEXI’ reservation allows you to modify or cancel your reservation up to 7 days before your arrival. 

  • Deposit: A deposit of 30% is requested at the time of reservation. This reflects 30% of the total accommodation costs. 
  • The difference must be paid 7 days before arrival
  • If the réservation is not made via our website, the deposit must be made my bank transfer in the 15 days following the reservation. A credit card must be given as guarantee, in addition to the deposit payment.
  • A deposit for the duration of the stay of 200 CHF is required for all bookings of Vendredi or Crusoé, reimbursed following inventory confirmation after check out 

A ‘NONFLEXI’ reservation cannot be modified or reimbursed.

  • Payment must be made 100% at time of reservation, for the total amount for the accommodation
  • If the réservation is not made via our website, the deposit must be made my bank transfer in the 15 days following the reservation. A credit card must be given as guarantee, in addition to the deposit payment.
  • A deposit for the duration of the stay of 200 CHF is required for all bookings of Vendredi or Crusoé, reimbursed following inventory confirmation after check out 

Bank details 

Alp Safari SARL, Le Zitiouc 5 1973 Nax, Suisse

RAIFFEISEN – 1950 Sion  IBAN CH09 8080 8005 9921 8221 7 BIC-SWIFT : RAIFCH22

If payment is not made in the required timeframe, Alp Safari SARL reserves the right to cancel the contract and reservation.

Settling of outstanding fees (taxe de séjour, additional services or restaurant bills) is payable at check-out.

  1. Modifications et cancelations

A FLEXI réservation allows you to modify your stay up to 7 days before your arrival. 7 days is according to the date the communication is received in writing by Alp Safari SARL.

If you cancel your stay, fees are as follows:

  • Cancellation 7 days prior to arrival; full reimbursement of the deposit
  • Cancellation less than 7 days prior to arrival; no reimbursement of amounts paid unless the cancellation is due to Swiss Federal directives regarding Covid-19 

A NONFLEX reservation cannot be modified or reimbursed. 

We recommend that you take out a travel insurance policy for your trip, such as those offered by Touring Club Suisse or via your credit card. If you are unable to stay, but you are able to find alternative clients to use your reservation, no additional fees will be required. 

  1. Late or early arrivals 
  • Alp Safari SARL is not responsible for travel delays. If a client arrives later due to transport or personal difficulties, the price of the reservation remains the same. The full amount is also payable in case of early departure.
  1. Check-in / Check-out
  • Check-out is out 10h00
  • Check-in is between 15h00 and 18h00
  • If you expect to arrive after 18h00, please let us know in advance 
  1. Taxes
  • The taxe de séjour is additional and will be requested on arrival (CHF 2.90- per adult, per night ; CHF 1.45 – per child 6-12 years per night).
  1. Complaints
  • We hope you wail enjoy your stay. If however you encounter problems and wish to make a complaint, we request that you communicate your concerns to Alp Safari as quickly as possible for us to try and resolve them. 

These conditions are governed by Swiss law. The for juridique is in Sion, Switzerland.